Warranty
Please read carefully, we offer two warranties [Garmin products
& non Garmin products]
Garmin Product Warranty
Valid for
Garmin Products only...
One
Year Limited Warranty
(*excluding Marine and Aviation Products)
Garmin’s products carry a one year limited warranty against defects in materials or workmanship, calculated from the date of
purchase
of the product. The following are excluded and may not be claimed under this
warranty:
(i)
cosmetic damage, such as scratches, nicks and dents;
(ii)
fair wear and tear of the product;
(iii)
consumable parts, such as batteries, unless product damage has occurred due to
a defect in materials or
workmanship;
(iv)
damage caused by negligence, accident, abuse, misuse, water, flood, fire, or
other acts of nature or external
causes;
(v)
damage caused by repairs/service performed by any third party who is not an
authorized service provider of
Garmin;
(vi)
damage to a product that has been modified, altered or used with unauthorized
third party software without the
written
permission of Garmin;
In
addition, Garmin reserves the right to refuse warranty claims in respect of
products or services that are obtained and/or used
in
contravention of the laws of any country.
Garmin’s
navigation products are intended to be used only as a travel aid and must not
be used for any purpose requiring precise
measurement
of direction, distance, location or topography. As far as legally permissible,
Garmin makes no warranty as to the
accuracy
or completeness of map data.
Repaired
products have a 90 (ninety) day warranty from the date of repair.
The
warranties and remedies contained herein are exclusive and in lieu of all other
warranties express, implied, or statutory,
including
any liability arising under any warranty of merchantability or fitness for a
particular purpose, statutory or otherwise. This
warranty
gives you specific legal rights, which may vary from country to country.
As
far as legally permissible, Garmin shall in no event be liable for any
incidental, special, indirect, or consequential loss or
damage,
whether resulting from the use, misuse, or inability to use the product.
Garmin
retains the exclusive right to repair or replace (with a new or
newly-overhauled replacement product) the device or
software
or offer a full refund of the purchase price at its sole discretion. Such
remedy shall be your sole and exclusive remedy
for
any breach of warranty.
RETURNS, REPAIRS & REFUNDS POLICY
It
is with pleasure that we advise you that we have amended our policies (where
needed) to bring them in line with the Consumer
Protection
Act (the “Act”) that came into full effect on 1 April 2011.
We
require our Business Partners to forthwith also comply with the Act in all
respects and this will become essential to our
continued
business relationship.
This
Returns, Repairs and Refunds Policy (this “Policy”) is in addition to the
provisions contained in our Standard Terms and
Conditions
for the Supply of Products (the “Terms and Conditions”) and is effective 1st
April 2011. The Terms and Conditions
will
remain in force and effect. Insofar as there is a conflict between the Terms
and Conditions and this Policy, this Policy shall
prevail
only as regards the subject matter thereof.
“Faulty Product” means a
Product which complies with the Warranty Validation Criteria attached hereto;
“Manufacturers Warranty” means a period of
12 months from date of purchase of the Product by the Customer.
“Qualifying Products” means Products that
comply with the Warranty Validation Criteria and excludes all non-faulty and
bulk
returns
from Business Partners. Any non-faulty or bulk returns without the necessary
Returns Material Authorization (“RMA”) will
be
returned to sender without notification.
“Statutory Warranty Period” means a period
of 6 months from date of purchase of the Product by the Customer.
Refunds
and Returns
1.
In-Warranty Period Faults and Failures:
1.1.
Out-of-box failures or Faulty Products that are still within the Statutory
Warranty Period, should be checked by the
Business
Partner to ensure that they qualify in accordance with the attached Warranty
Validation Criteria;
1.2.
The Business Partner shall, at the choice of the Customer either replace the
Faulty Product, refund the Customer for
the
cost of the Product or request GSA to repair the Faulty Product;
1.3.
Should the Customer choose a refund or replacement, Qualifying Products may be
returned to GSA for a full credit or
replacement,
as applicable;
1.4.
Should it become evident on receipt of the Product by GSA that:
1.4.1.
components of the Product are missing;
1.4.2.
there is damage due to Customer abuse or misuse; or
1.4.3.
it does not qualify in terms of the Warranty Validation Criteria;
GSA
may reverse any credit/decline to provide the Business Partner with a credit as
set out in 1.3 above;
1.5.
In the event that a credit was issued and it becomes apparent that some of the
components are missing or there is
damage
in accordance with clause 1.4.2 or the Product does not qualify in accordance
with the Warranty Validation
Criteria,
then GSA will charge theBusiness Partner for replacement of the missing
components/repair and restocking
of
the Product (if applicable);
1.6.
Return of the Products to GSA shall be for the Business Partner’s account;
1.7.
Products falling within the Manufacturer’s Warranty Period but outside the
Statutory Warranty Period will be replaced
or
repaired at GSA’s discretion and in line with current policies. GSA will not
accept Products back for credit without
approval
after the Statutory Warranty Period has expired.
2.
Warranty on Repairs
2.1.
All repairs shall be conducted in accordance with the Terms and Conditions of
Repair;
2.2.
GSA warrants every new or reconditioned part installed during any repair or
maintenance work undertaken by GSA
for
a period of three months after the date of installation;
2.3.
If GSA repairs any particular Product or any component of such Product (a
firmware or software update or reinstallation
does
not qualify as a repair for purposes of the Act) and within three months after
that repair, the failure,
defect,
or unsafe feature has not been remedied, or a further failure, defect, or
unsafe feature is discovered, the
Business
Partner must at the direction of the Customer:
Annexure D
RETURNS, REPAIRS & REFUNDS POLICY
2.2.1.
replace the Product, or
2.2.2.
refund the Customer the full original purchase price.
2.4.
In such event as contemplated in clause 2.3 above, GSA shall:
2.4.1.
replace the Product or refund the Business Partner in accordance with what the
Customer demanded in either
clause
2.2.1 or 2.2.2 and proof of such a refund or replacement must be provided
together with the serial number
of
the replacement Product; or
2.4.2.
repair the Product if the Customer so chooses and agrees to it in writing;
subject
to the Product having an actual second defect and/or the initial failure,
defect, or unsafe feature has not
been
remedied by the initial repair, in GSA’s discretion.
3.
Returns in terms of Section 20 of the Act:
3.1.
If a Product is returned within 10 days from date of purchase due to:
3.1.1.
The Customer being provided with incorrect information by the Business Partner
about Product features
and/or
the fact that the Product will be suitable for a particular purpose and the
Product is subsequently
returned
(as per section 20 (2) (d) of the Act: “…the consumer may return goods…if the
supplier has delivered
goods
intended to satisfy a particular purpose communicated to the supplier…and
within 10 (ten) business
days
after delivery…goods have found to be unsuitable for that particular
purpose.”);
and/or
3.1.2.
The Customer returns the Product due to the Customer not being given the
opportunity to examine the
Product
before purchase in the event that the Business Partner denied such a right and
the product is
subsequently
returned (as per section 20(2) (b) of the Act: “…the consumer may return
goods…if the supplier
has
delivered goods that the consumer did not have an opportunity to examine before
delivery…”);
GSA
shall not be responsible for providing any credit and/or accepting any such
return. The Business Partner has to
however
comply fully with the Act if the circumstances of the return so requires.
4.
Regulatory Compliance
4.1.
GSA is committed to complying with all applicable laws and in particular with
the requirements of the Consumer
Protection
Act, 68 of 2008 (the “Act”);
4.2.
The Business Partner shall similarly ensure that its directors, management,
officers, employees, and agents comply
with
the provisions of the Act at all times, including amending its returns and
refunds policies to be in line with the
Act’s
requirements and protecting Customer’s personal information;
4.3.
In this regard, the Business Partner undertakes and warrants to GSA that it
will, on commencement of the Act, take
all
such steps necessary to ensure its compliance with the provisions of the Act
and to ensure that it and its
representatives,
employees and contractors will be fully acquainted with the requirements of the
Act in its dealings
with
Customers. Failure to comply will result in suspension of account;
4.4.
In respect of the way it conducts its business, the Business Partner will in
particular ensure that it never uses misleading
trade
descriptions, markets, promotes or supplies any Products or services in a
misleading, fraudulent or deceptive
way,
or fails to disclose a material fact about the Product and specifically in
respect of the nature, properties,
advantages
or uses of the Products;
4.5.
The Business Partner shall in particular ensure that all Customers have the
opportunity to examine a Product that is
similar
to the Product bought and train its sales persons sufficiently to ensure that
they are able to give Customers the
correct
Product information at all times when requested.
5.
Warranty Validation Criteria
Please
ensure the following checks have been performed before a Product is returned as
an out of box failure (“OBF”). All OBF’s
have
to be sent in with the standard Garmin Repair Request Form completed and signed
by the person who conducted the test.
Products
accompanied by incomplete Repair Request Forms will be returned without
notification and requests for credit will be
denied.
1.
Connect charger to the Product and check if the Product powers up and battery
charges.
2.
Press and hold the power button until the Product powers up. (If the Product
does not power on hold button for +- 30
seconds)
3.
Check keypad, touch screen and other buttons to verify if they work.
4.
Verify that the display illuminates displays correctly.
5.
Take the Product to an area where it has a clear view of the sky without
obstruction to confirm the satellite reception
of
the Product. (This may take up to 15 – 20 Min max)
6.
Check the sound of the Product and confirm the sound has not been muted by adjusting
the volume.
Please
note that the warranty on a Product will be void and no Product will be
accepted as an OBF if any of the below conditions
are
detected:
1.
Damage or cracks in the screen.
2.
Any scratches dents or impact marks.
3.
Water damage.
4.
The Product has been subjected to any corrosive substance, household cleaners,
body lotions (including sun
protection
lotion) or perfumes.
5.
Damaged or missing accessories or packaging
The
serial number of the box is different from the serial number on the Product
General
Warranty for Non-Garmin products:
Rataja Online Product Warranty
(Non-Garmin Products)
3 Month
Limited Warranty
Rataja
Online’s products carry a 3 Month limited warranty against defects in materials
or workmanship, calculated from the date of
purchase
of the product. The following are excluded and may not be claimed under this
warranty:
(i)
cosmetic damage, such as scratches, nicks and dents;
(ii) fair
wear and tear of the product;
(iii)
consumable parts, such as batteries, unless product damage has occurred due to
a defect in materials or
workmanship;
(iv)
damage caused by negligence, accident, abuse, misuse, water, flood, fire, or
other acts of nature or external
causes;
(v) damage
caused by repairs/service performed by any third party who is not an authorized
service provider of
Rataja
Online;
(vi)
damage to a product that has been modified, altered or used with unauthorized
third party software without the
written
permission of Rataja Online;
In
addition, Rataja Online reserves the right to refuse warranty claims in respect
of products or services that are obtained and/or used
in
contravention of the laws of any country.
Rataja
Online’s navigation products are intended to be used only as a travel aid and
must not be used for any purpose requiring precise
measurement
of direction, distance, location or topography. As far as legally permissible,
Rataja Online makes no warranty as to the
accuracy
or completeness of map data.
Repaired
products have a 90 (ninety) day warranty from the date of repair.
The
warranties and remedies contained herein are exclusive and in lieu of all other
warranties express, implied, or statutory,
including
any liability arising under any warranty of merchantability or fitness for a
particular purpose, statutory or otherwise. This
warranty
gives you specific legal rights, which may vary from country to country.
As far as
legally permissible, Rataja Online shall in no event be liable for any
incidental, special, indirect, or consequential loss or
damage,
whether resulting from the use, misuse, or inability to use the product.
Rataja
Online retains the exclusive right to repair or replace (with a new or
newly-overhauled replacement product) the device or
software
or offer a full refund of the purchase price at its sole discretion. Such
remedy shall be your sole and exclusive remedy
for any
breach of warranty.
RETURNS, REPAIRS
& REFUNDS POLICY
It
is with pleasure that we advise you that we have amended our policies (where
needed) to bring them in line with the Consumer
Protection
Act (the “Act”) that came into full effect on 1 April 2011.
We require
our Customers to forthwith also comply with the Act in all respects and this
will become essential to our
continued
business relationship.
This
Returns, Repairs and Refunds Policy (this “Policy”) is in addition to the
provisions contained in our Standard Terms and
Conditions
for the Supply of Products (the “Terms and Conditions”) and is effective 1st
April 2011. The Terms and Conditions
will
remain in force and effect. Insofar as there is a conflict between the Terms
and Conditions and this Policy, this Policy shall
prevail
only as regards the subject matter thereof.
“Faulty Product” means a Product
which complies with the Warranty Validation Criteria attached hereto;
“Manufacturers
Warranty”
means a period of 3 months from date of purchase of the Product by the Customer.
“Qualifying Products” means Products
that comply with the Warranty Validation Criteria and excludes all non-faulty
and bulk
returns
from Customers. Any non-faulty or bulk returns without the necessary Returns
Material Authorization (“RMA”) will
be
returned to sender without notification.
“Statutory Warranty
Period”
means a period of 6 months from date of purchase of the Product by the Customer.
Refunds
and Returns
1.
In-Warranty Period Faults and Failures:
1.1.
Out-of-box failures or Faulty Products that are still within the Statutory
Warranty Period, should be checked by the
Customer
to ensure that they qualify in accordance with the attached Warranty Validation
Criteria;
1.2. The
Customer shall, at the choice of the Customer either replace the Faulty
Product, refund the Customer for
the cost
of the Product or request RATAJA ONLINE to repair the Faulty Product;
1.3.
Should the Customer choose a refund or replacement, Qualifying Products may be
returned to RATAJA ONLINE for a full credit or
replacement,
as applicable;
1.4.
Should it become evident on receipt of the Product by RATAJA ONLINE that:
1.4.1.
components of the Product are missing;
1.4.2.
there is damage due to Customer abuse or misuse; or
1.4.3. it
does not qualify in terms of the Warranty Validation Criteria;
RATAJA
ONLINE may reverse any credit/decline to provide the Customer with a credit as
set out in 1.3 above;
1.5. In
the event that a credit was issued and it becomes apparent that some of the components
are missing or there is
damage in
accordance with clause 1.4.2 or the Product does not qualify in accordance with
the Warranty Validation
Criteria,
then RATAJA ONLINE will charge theCustomer for replacement of the missing
components/repair and restocking
of the
Product (if applicable);
1.6.
Return of the Products to RATAJA ONLINE shall be for the Customer’s account;
1.7.
Products falling within the Manufacturer’s Warranty Period but outside the
Statutory Warranty Period will be replaced
or
repaired at RATAJA ONLINE’s discretion and in line with current policies.
RATAJA ONLINE will not accept Products back for credit without
approval
after the Statutory Warranty Period has expired.
2.
Warranty on Repairs
2.1. All
repairs shall be conducted in accordance with the Terms and Conditions of
Repair;
2.2.
RATAJA ONLINE warrants every new or reconditioned part installed during any
repair or maintenance work undertaken by RATAJA ONLINE
for a
period of three months after the date of installation;
2.3. If
RATAJA ONLINE repairs any particular Product or any component of such Product
(a firmware or software update or reinstallation
does not
qualify as a repair for purposes of the Act) and within three months after that
repair, the failure,
defect, or
unsafe feature has not been remedied, or a further failure, defect, or unsafe
feature is discovered, the
Customer
must at the direction of the Customer:
Annexure D
RETURNS,
REPAIRS & REFUNDS POLICY
2.2.1.
replace the Product, or
2.2.2.
refund the Customer the full original purchase price.
2.4. In
such event as contemplated in clause 2.3 above, RATAJA ONLINE shall:
2.4.1.
replace the Product or refund the Customer in accordance with what the Customer
demanded in either
clause
2.2.1 or 2.2.2 and proof of such a refund or replacement must be provided
together with the serial number
of the
replacement Product; or
2.4.2.
repair the Product if the Customer so chooses and agrees to it in writing;
subject to
the Product having an actual second defect and/or the initial failure, defect,
or unsafe feature has not
been
remedied by the initial repair, in RATAJA ONLINE’s discretion.
3. Returns
in terms of Section 20 of the Act:
3.1. If a
Product is returned within 10 days from date of purchase due to:
3.1.1. The
Customer being provided with incorrect information by the Customer about
Product features
and/or the
fact that the Product will be suitable for a particular purpose and the Product
is subsequently
returned
(as per section 20 (2) (d) of the Act: “…the consumer may return goods…if the
supplier has delivered
goods
intended to satisfy a particular purpose communicated to the supplier…and
within 10 (ten) business
days after
delivery…goods have found to be unsuitable for that particular purpose.”);
and/or
3.1.2. The
Customer returns the Product due to the Customer not being given the
opportunity to examine the
Product
before purchase in the event that the Customer denied such a right and the
product is
subsequently
returned (as per section 20(2) (b) of the Act: “…the consumer may return goods…
1. Connect
charger to the Product and check if the Product powers up and battery charges.
2. Press
and hold the power button until the Product powers up. (If the Product does not
power on hold button for +- 30
seconds)
3. Check
keypad, touch screen and other buttons to verify if they work.
4. Verify
that the display illuminates displays correctly.
5. Take
the Product to an area where it has a clear view of the sky without obstruction
to confirm the satellite reception
of the
Product. (This may take up to 15 – 20 Min max)
6. Check
the sound of the Product and confirm the sound has not been muted by adjusting
the volume.
Please note that the