Warranty

Please read carefully, we offer two warranties [Garmin products & non Garmin products]


Garmin Product Warranty

Valid for Garmin Products only... 

One Year Limited Warranty

 (*excluding Marine and Aviation Products)

 Garmin’s products carry a one year limited warranty against defects in materials or workmanship, calculated from the date of

purchase of the product. The following are excluded and may not be claimed under this warranty:

(i) cosmetic damage, such as scratches, nicks and dents;

(ii) fair wear and tear of the product;

(iii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or

workmanship;

(iv) damage caused by negligence, accident, abuse, misuse, water, flood, fire, or other acts of nature or external

causes;

(v) damage caused by repairs/service performed by any third party who is not an authorized service provider of

Garmin;

(vi) damage to a product that has been modified, altered or used with unauthorized third party software without the

written permission of Garmin;

In addition, Garmin reserves the right to refuse warranty claims in respect of products or services that are obtained and/or used

in contravention of the laws of any country.

Garmin’s navigation products are intended to be used only as a travel aid and must not be used for any purpose requiring precise

measurement of direction, distance, location or topography. As far as legally permissible, Garmin makes no warranty as to the

accuracy or completeness of map data.

Repaired products have a 90 (ninety) day warranty from the date of repair.

The warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory,

including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. This

warranty gives you specific legal rights, which may vary from country to country.

As far as legally permissible, Garmin shall in no event be liable for any incidental, special, indirect, or consequential loss or

damage, whether resulting from the use, misuse, or inability to use the product.

Garmin retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or

software or offer a full refund of the purchase price at its sole discretion. Such remedy shall be your sole and exclusive remedy

for any breach of warranty.

 

RETURNS, REPAIRS & REFUNDS POLICY

 

It is with pleasure that we advise you that we have amended our policies (where needed) to bring them in line with the Consumer

Protection Act (the “Act”) that came into full effect on 1 April 2011.

We require our Business Partners to forthwith also comply with the Act in all respects and this will become essential to our

continued business relationship.

This Returns, Repairs and Refunds Policy (this “Policy”) is in addition to the provisions contained in our Standard Terms and

Conditions for the Supply of Products (the “Terms and Conditions”) and is effective 1st April 2011. The Terms and Conditions

will remain in force and effect. Insofar as there is a conflict between the Terms and Conditions and this Policy, this Policy shall

prevail only as regards the subject matter thereof.

“Faulty Product” means a Product which complies with the Warranty Validation Criteria attached hereto;

“Manufacturers Warranty” means a period of 12 months from date of purchase of the Product by the Customer.

“Qualifying Products” means Products that comply with the Warranty Validation Criteria and excludes all non-faulty and bulk

returns from Business Partners. Any non-faulty or bulk returns without the necessary Returns Material Authorization (“RMA”) will

be returned to sender without notification.

“Statutory Warranty Period” means a period of 6 months from date of purchase of the Product by the Customer.

Refunds and Returns

1. In-Warranty Period Faults and Failures:

1.1. Out-of-box failures or Faulty Products that are still within the Statutory Warranty Period, should be checked by the

Business Partner to ensure that they qualify in accordance with the attached Warranty Validation Criteria;

1.2. The Business Partner shall, at the choice of the Customer either replace the Faulty Product, refund the Customer for

the cost of the Product or request GSA to repair the Faulty Product;

1.3. Should the Customer choose a refund or replacement, Qualifying Products may be returned to GSA for a full credit or

replacement, as applicable;

1.4. Should it become evident on receipt of the Product by GSA that:

1.4.1. components of the Product are missing;

1.4.2. there is damage due to Customer abuse or misuse; or

1.4.3. it does not qualify in terms of the Warranty Validation Criteria;

GSA may reverse any credit/decline to provide the Business Partner with a credit as set out in 1.3 above;

1.5. In the event that a credit was issued and it becomes apparent that some of the components are missing or there is

damage in accordance with clause 1.4.2 or the Product does not qualify in accordance with the Warranty Validation

Criteria, then GSA will charge theBusiness Partner for replacement of the missing components/repair and restocking

of the Product (if applicable);

1.6. Return of the Products to GSA shall be for the Business Partner’s account;

1.7. Products falling within the Manufacturer’s Warranty Period but outside the Statutory Warranty Period will be replaced

or repaired at GSA’s discretion and in line with current policies. GSA will not accept Products back for credit without

approval after the Statutory Warranty Period has expired.

2. Warranty on Repairs

2.1. All repairs shall be conducted in accordance with the Terms and Conditions of Repair;

2.2. GSA warrants every new or reconditioned part installed during any repair or maintenance work undertaken by GSA

for a period of three months after the date of installation;

2.3. If GSA repairs any particular Product or any component of such Product (a firmware or software update or reinstallation

does not qualify as a repair for purposes of the Act) and within three months after that repair, the failure,

defect, or unsafe feature has not been remedied, or a further failure, defect, or unsafe feature is discovered, the

Business Partner must at the direction of the Customer:

 

Annexure D

 

RETURNS, REPAIRS & REFUNDS POLICY

2.2.1. replace the Product, or

2.2.2. refund the Customer the full original purchase price.

2.4. In such event as contemplated in clause 2.3 above, GSA shall:

2.4.1. replace the Product or refund the Business Partner in accordance with what the Customer demanded in either

clause 2.2.1 or 2.2.2 and proof of such a refund or replacement must be provided together with the serial number

of the replacement Product; or

2.4.2. repair the Product if the Customer so chooses and agrees to it in writing;

subject to the Product having an actual second defect and/or the initial failure, defect, or unsafe feature has not

been remedied by the initial repair, in GSA’s discretion.

3. Returns in terms of Section 20 of the Act:

3.1. If a Product is returned within 10 days from date of purchase due to:

3.1.1. The Customer being provided with incorrect information by the Business Partner about Product features

and/or the fact that the Product will be suitable for a particular purpose and the Product is subsequently

returned (as per section 20 (2) (d) of the Act: “…the consumer may return goods…if the supplier has delivered

goods intended to satisfy a particular purpose communicated to the supplier…and within 10 (ten) business

days after delivery…goods have found to be unsuitable for that particular purpose.”);

and/or

3.1.2. The Customer returns the Product due to the Customer not being given the opportunity to examine the

Product before purchase in the event that the Business Partner denied such a right and the product is

subsequently returned (as per section 20(2) (b) of the Act: “…the consumer may return goods…if the supplier

has delivered goods that the consumer did not have an opportunity to examine before delivery…”);

GSA shall not be responsible for providing any credit and/or accepting any such return. The Business Partner has to

however comply fully with the Act if the circumstances of the return so requires.

4. Regulatory Compliance

4.1. GSA is committed to complying with all applicable laws and in particular with the requirements of the Consumer

Protection Act, 68 of 2008 (the “Act”);

4.2. The Business Partner shall similarly ensure that its directors, management, officers, employees, and agents comply

with the provisions of the Act at all times, including amending its returns and refunds policies to be in line with the

Act’s requirements and protecting Customer’s personal information;

4.3. In this regard, the Business Partner undertakes and warrants to GSA that it will, on commencement of the Act, take

all such steps necessary to ensure its compliance with the provisions of the Act and to ensure that it and its

representatives, employees and contractors will be fully acquainted with the requirements of the Act in its dealings

with Customers. Failure to comply will result in suspension of account;

4.4. In respect of the way it conducts its business, the Business Partner will in particular ensure that it never uses misleading

trade descriptions, markets, promotes or supplies any Products or services in a misleading, fraudulent or deceptive

way, or fails to disclose a material fact about the Product and specifically in respect of the nature, properties,

advantages or uses of the Products;

4.5. The Business Partner shall in particular ensure that all Customers have the opportunity to examine a Product that is

similar to the Product bought and train its sales persons sufficiently to ensure that they are able to give Customers the

correct Product information at all times when requested.

5. Warranty Validation Criteria

Please ensure the following checks have been performed before a Product is returned as an out of box failure (“OBF”). All OBF’s

have to be sent in with the standard Garmin Repair Request Form completed and signed by the person who conducted the test.

Products accompanied by incomplete Repair Request Forms will be returned without notification and requests for credit will be

denied.

1. Connect charger to the Product and check if the Product powers up and battery charges.

2. Press and hold the power button until the Product powers up. (If the Product does not power on hold button for +- 30

seconds)

3. Check keypad, touch screen and other buttons to verify if they work.

4. Verify that the display illuminates displays correctly.

5. Take the Product to an area where it has a clear view of the sky without obstruction to confirm the satellite reception

of the Product. (This may take up to 15 – 20 Min max)

6. Check the sound of the Product and confirm the sound has not been muted by adjusting the volume.

Please note that the warranty on a Product will be void and no Product will be accepted as an OBF if any of the below conditions

are detected:

1. Damage or cracks in the screen.

2. Any scratches dents or impact marks.

3. Water damage.

4. The Product has been subjected to any corrosive substance, household cleaners, body lotions (including sun

protection lotion) or perfumes.

5. Damaged or missing accessories or packaging

The serial number of the box is different from the serial number on the Product

 

General Warranty for Non-Garmin products:

 

Rataja Online Product Warranty (Non-Garmin Products)

 

3 Month Limited Warranty

 Rataja Online’s products carry a 3 Month limited warranty against defects in materials or workmanship, calculated from the date of

purchase of the product. The following are excluded and may not be claimed under this warranty:

(i) cosmetic damage, such as scratches, nicks and dents;

(ii) fair wear and tear of the product;

(iii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or

workmanship;

(iv) damage caused by negligence, accident, abuse, misuse, water, flood, fire, or other acts of nature or external

causes;

(v) damage caused by repairs/service performed by any third party who is not an authorized service provider of

Rataja Online;

(vi) damage to a product that has been modified, altered or used with unauthorized third party software without the

written permission of Rataja Online;

In addition, Rataja Online reserves the right to refuse warranty claims in respect of products or services that are obtained and/or used

in contravention of the laws of any country.

Rataja Online’s navigation products are intended to be used only as a travel aid and must not be used for any purpose requiring precise

measurement of direction, distance, location or topography. As far as legally permissible, Rataja Online makes no warranty as to the

accuracy or completeness of map data.

Repaired products have a 90 (ninety) day warranty from the date of repair.

The warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory,

including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. This

warranty gives you specific legal rights, which may vary from country to country.

As far as legally permissible, Rataja Online shall in no event be liable for any incidental, special, indirect, or consequential loss or

damage, whether resulting from the use, misuse, or inability to use the product.

Rataja Online retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or

software or offer a full refund of the purchase price at its sole discretion. Such remedy shall be your sole and exclusive remedy

for any breach of warranty.

 RETURNS, REPAIRS & REFUNDS POLICY

 It is with pleasure that we advise you that we have amended our policies (where needed) to bring them in line with the Consumer

Protection Act (the “Act”) that came into full effect on 1 April 2011.

We require our Customers to forthwith also comply with the Act in all respects and this will become essential to our

continued business relationship.

This Returns, Repairs and Refunds Policy (this “Policy”) is in addition to the provisions contained in our Standard Terms and

Conditions for the Supply of Products (the “Terms and Conditions”) and is effective 1st April 2011. The Terms and Conditions

will remain in force and effect. Insofar as there is a conflict between the Terms and Conditions and this Policy, this Policy shall

prevail only as regards the subject matter thereof.

“Faulty Product” means a Product which complies with the Warranty Validation Criteria attached hereto;

Manufacturers Warranty” means a period of 3 months from date of purchase of the Product by the Customer.

Qualifying Products” means Products that comply with the Warranty Validation Criteria and excludes all non-faulty and bulk

returns from Customers. Any non-faulty or bulk returns without the necessary Returns Material Authorization (“RMA”) will

be returned to sender without notification.

Statutory Warranty Period” means a period of 6 months from date of purchase of the Product by the Customer.

Refunds and Returns

1. In-Warranty Period Faults and Failures:

1.1. Out-of-box failures or Faulty Products that are still within the Statutory Warranty Period, should be checked by the

Customer to ensure that they qualify in accordance with the attached Warranty Validation Criteria;

1.2. The Customer shall, at the choice of the Customer either replace the Faulty Product, refund the Customer for

the cost of the Product or request RATAJA ONLINE to repair the Faulty Product;

1.3. Should the Customer choose a refund or replacement, Qualifying Products may be returned to RATAJA ONLINE for a full credit or

replacement, as applicable;

1.4. Should it become evident on receipt of the Product by RATAJA ONLINE that:

1.4.1. components of the Product are missing;

1.4.2. there is damage due to Customer abuse or misuse; or

1.4.3. it does not qualify in terms of the Warranty Validation Criteria;

RATAJA ONLINE may reverse any credit/decline to provide the Customer with a credit as set out in 1.3 above;

1.5. In the event that a credit was issued and it becomes apparent that some of the components are missing or there is

damage in accordance with clause 1.4.2 or the Product does not qualify in accordance with the Warranty Validation

Criteria, then RATAJA ONLINE will charge theCustomer for replacement of the missing components/repair and restocking

of the Product (if applicable);

1.6. Return of the Products to RATAJA ONLINE shall be for the Customer’s account;

1.7. Products falling within the Manufacturer’s Warranty Period but outside the Statutory Warranty Period will be replaced

or repaired at RATAJA ONLINE’s discretion and in line with current policies. RATAJA ONLINE will not accept Products back for credit without

approval after the Statutory Warranty Period has expired.

2. Warranty on Repairs

2.1. All repairs shall be conducted in accordance with the Terms and Conditions of Repair;

2.2. RATAJA ONLINE warrants every new or reconditioned part installed during any repair or maintenance work undertaken by RATAJA ONLINE

for a period of three months after the date of installation;

2.3. If RATAJA ONLINE repairs any particular Product or any component of such Product (a firmware or software update or reinstallation

does not qualify as a repair for purposes of the Act) and within three months after that repair, the failure,

defect, or unsafe feature has not been remedied, or a further failure, defect, or unsafe feature is discovered, the

Customer must at the direction of the Customer:

 

Annexure D

 

RETURNS, REPAIRS & REFUNDS POLICY

2.2.1. replace the Product, or

2.2.2. refund the Customer the full original purchase price.

2.4. In such event as contemplated in clause 2.3 above, RATAJA ONLINE shall:

2.4.1. replace the Product or refund the Customer in accordance with what the Customer demanded in either

clause 2.2.1 or 2.2.2 and proof of such a refund or replacement must be provided together with the serial number

of the replacement Product; or

2.4.2. repair the Product if the Customer so chooses and agrees to it in writing;

subject to the Product having an actual second defect and/or the initial failure, defect, or unsafe feature has not

been remedied by the initial repair, in RATAJA ONLINE’s discretion.

3. Returns in terms of Section 20 of the Act:

3.1. If a Product is returned within 10 days from date of purchase due to:

3.1.1. The Customer being provided with incorrect information by the Customer about Product features

and/or the fact that the Product will be suitable for a particular purpose and the Product is subsequently

returned (as per section 20 (2) (d) of the Act: “…the consumer may return goods…if the supplier has delivered

goods intended to satisfy a particular purpose communicated to the supplier…and within 10 (ten) business

days after delivery…goods have found to be unsuitable for that particular purpose.”);

and/or

3.1.2. The Customer returns the Product due to the Customer not being given the opportunity to examine the

Product before purchase in the event that the Customer denied such a right and the product is

subsequently returned (as per section 20(2) (b) of the Act: “…the consumer may return goods…

1. Connect charger to the Product and check if the Product powers up and battery charges.

2. Press and hold the power button until the Product powers up. (If the Product does not power on hold button for +- 30

seconds)

3. Check keypad, touch screen and other buttons to verify if they work.

4. Verify that the display illuminates displays correctly.

5. Take the Product to an area where it has a clear view of the sky without obstruction to confirm the satellite reception

of the Product. (This may take up to 15 – 20 Min max)

6. Check the sound of the Product and confirm the sound has not been muted by adjusting the volume.

Please note that the