Return Process

Please note returns are subject to our warranties - Click here for more information with regards our warranties

Rataja Online – Returns Policy

Should a product be deemed to be faulty and you wish to return the product for inspection, please follow the following steps;

1)   email info@rataja.co.za with your queries or problems. We will provide you with further instructions.

2)   We will strive to contact you within 24 hours of your request.

3)   Once we log your return we will issue you with a RMA number you can return the goods for inspection. Please do not return goods without a RMA number as these will not be received and will be returned back.

Our return address: 3rd Floor, Waterford House. Diep River, Cape Town, 7708

Please ensure you read our warranty section to ensure you are eligible for a warranty repair or replace.

All costs of return shipping will be for the customers account.